Bilingual Customer Advocacy Director

1 week ago


London, Greater London, United Kingdom Hyperexponential Ltd Full time

At Hyperexponential Ltd, we're scaling our Customer Success team to ensure every customer receives exceptional support. As a Bilingual Customer Advocacy Director, you'll collaborate closely with our Cross-Functional teams to drive enhancements and improvements.

Key Responsibilities
  • Customer Retention: Focus on ensuring the customer relationship is healthy, stress-test potential renewal risks, and agree strategies to minimise them.
  • Business Value Realisation: Understand and articulate the customer's executive priorities, business objectives, and related initiatives where our platform can have an impact.
  • Effective Adoption: Proactively work with customers to maximise adoption, empower them as internal ambassadors, and drive growth across the organisation.

Initial Deliverables

  • Review and analyse your initial customer portfolio, identifying account health, risks to renewals, opportunities for additional adoption, and extra activities to action.
  • Take ownership of QBRs and Account Plans for your customers, reviewing and updating content, and arranging meetings.

Salary: £60,000 - £80,000 per annum (depending on experience)

Benefits:

  • Competitive salary + share options
  • £5,000 individual and group training and conference budget
  • 25 days' holiday plus 8 bank holiday days
  • Company pension scheme
  • Individual wellbeing allowance
  • Private healthcare insurance
  • Regular remote & in-person hackathons, lunch & learns, socials, and games nights

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