Front Office Shift Leader

1 month ago


London, Greater London, United Kingdom The Landmark London Full time
Front Office Supervisor Opportunity

The Landmark London is seeking a dedicated and enthusiastic Front Office Supervisor to join our team. As a key member of our Front Office Department, you will play a vital role in delivering exceptional service to our guests and ensuring a seamless experience.

We are looking for someone who is passionate about providing outstanding customer service, has excellent communication skills, and is able to work effectively in a fast-paced environment. If you are a team player who is eager to learn and grow with our company, we would love to hear from you.

Key Responsibilities:

  • Supervise and coordinate the Front Office team to ensure efficient and effective service delivery.
  • Manage front desk operations, including check-in, check-out, and guest services.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues promptly.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Contribute to the development and implementation of front office policies and procedures.

What We Offer:

  • A competitive salary of £29,500 (inclusive of service charge) + paid overtime.
  • 28 paid holidays increasing with service.
  • Free meals.
  • Pension with company contributions.
  • 50% discount in all our restaurants.
  • Additional discounts on hotel stays and Spa in all our hotels.
  • Season ticket loan.
  • Recommend a Friend incentive.
  • 24/7 online GP, mental health support, and virtual wellbeing.
  • Bike to work scheme.
  • Uniforms provided and laundered complimentary.
  • Apprentice programmes.
  • Educational sponsorship for specialist subjects.
  • Opportunity to join our taskforces to contribute to the business focuses, community, and environment.
  • Employee Assistance Programme.
  • Employee recognition schemes and Social Committee events.

We are committed to providing a positive and supportive work environment that encourages growth and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional service, we would love to hear from you.



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