E-commerce Governance Specialist
1 week ago
Product Safety and Quality Manager Job Summary
TikTok is seeking a highly skilled Product Safety and Quality Manager to join our E-commerce Governance and Experience (GNE) team. The successful candidate will be responsible for managing product safety, quality, and crisis response systems, driving tool automation, and ensuring full channel coverage.
About the Team
The GNE team strives to achieve full satisfaction from customers, promote a sustainable and risk-free sales environment, and provide a perfect purchase experience. As a Product Safety and Quality Manager, you will work closely with cross-functional teams to develop and implement effective strategies to ensure product safety and quality.
Key Responsibilities
- Establish and supervise operational processes and tools for product quality and safety escalations.
- Collaborate with cross-functional teams to drive process improvements related to product takedowns and recalls.
- Manage high-risk Customer Service issues, build SOPs, and preventive mechanisms.
- Conduct statistical analysis to identify trends and commonality across customer feedback sources.
- Design and lead the implementation of systems and processes to detect defects and enable cross-functional teams to quickly fix issues.
Requirements
The ideal candidate will have a Bachelor's degree or equivalent practical experience in service or operation excellence, preferably in an e-commerce or high-growth environment. A background in program management, product quality, or safety is essential. Professional certificates in program management, such as PMP, are also desirable.
Salary and Benefits
The estimated salary for this role is $120,000 - $180,000 per annum, depending on location and experience. Additional benefits include opportunities for professional growth, flexible working arrangements, and a dynamic work environment.
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