Senior E-Commerce Specialist
1 month ago
**Role Overview**
We are seeking a highly skilled and experienced Senior E-Commerce Specialist to join our team at The SWATCH Group. This is an exciting opportunity to work with a leading luxury brand and contribute to the success of our e-commerce platform.
The ideal candidate will have a strong background in customer service, e-commerce, and CRM, with experience working in a fast-paced environment.
**Job Summary**
The Senior E-Commerce Specialist will be responsible for providing exceptional customer service, managing customer relationships, and driving business growth through data analysis and process improvements.
Key responsibilities include:
- Managing customer interactions via email, phone, and live chat
- Developing and implementing customer retention strategies
- Analyzing sales data to identify trends and opportunities for growth
- Collaborating with cross-functional teams to drive business results
**Requirements**
To be successful in this role, you will need:
- A strong background in customer service and e-commerce
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Experience working with CRM systems and e-commerce platforms
**What We Offer**
As a member of our team, you can expect:
- A competitive salary: £50,000 - £60,000 per annum
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
**Location**
This role is based in London, United Kingdom.
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