Senior E-Commerce Specialist

1 month ago


London, Greater London, United Kingdom The SWATCH Group Full time

**Role Overview**

We are seeking a highly skilled and experienced Senior E-Commerce Specialist to join our team at The SWATCH Group. This is an exciting opportunity to work with a leading luxury brand and contribute to the success of our e-commerce platform.

The ideal candidate will have a strong background in customer service, e-commerce, and CRM, with experience working in a fast-paced environment.

**Job Summary**

The Senior E-Commerce Specialist will be responsible for providing exceptional customer service, managing customer relationships, and driving business growth through data analysis and process improvements.

Key responsibilities include:

  • Managing customer interactions via email, phone, and live chat
  • Developing and implementing customer retention strategies
  • Analyzing sales data to identify trends and opportunities for growth
  • Collaborating with cross-functional teams to drive business results

**Requirements**

To be successful in this role, you will need:

  • A strong background in customer service and e-commerce
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Experience working with CRM systems and e-commerce platforms

**What We Offer**

As a member of our team, you can expect:

  • A competitive salary: £50,000 - £60,000 per annum
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

**Location**

This role is based in London, United Kingdom.



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