Incident and Problem Management Expert

2 weeks ago


Chandler's Ford, United Kingdom Procode Full time
About Our Company

Procode is a dynamic software company, established in 2006. Our vision is to help energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation.

Job Description

This is an exciting opportunity to join our Technology Operations Centre team as an Incident and Problem Management Expert. You will be responsible for:

  • Monitoring the health of our IT systems, identifying potential issues before they become major problems
  • Managing incidents and problems, ensuring minimal disruption to our services
  • Working collaboratively with cross-functional teams to deliver solutions and long-term resolutions
Key Skills and Qualifications

To succeed in this role, you will need:

  • A proven track record of Incident and Problem Management, with experience in a fast-paced, dynamic environment
  • Strong communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders
  • Knowledge of ITIL principles, with experience in service operation and incident management
Benefits

We offer a range of benefits, including:

  • A competitive salary of £57,500 - £62,500 per annum
  • A comprehensive bonus scheme, comprising personal and company elements
  • Career progression opportunities, as part of an expanding organisation
  • 25 days annual leave, plus bank holidays
  • A pension scheme, with company contribution at 4% of your salary when you contribute 5%


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