IT Operations Specialist

3 weeks ago


Chandler's Ford, United Kingdom Procode Full time
About the Role

As a Technical Resolution Expert, you will play a crucial part in ensuring the smooth operation of our IT systems. The Technology Operations Centre is responsible for proactive monitoring and incident management, providing timely responses to issues that arise.

Key responsibilities include:

  • Providing timely resolutions to incidents and problems, working closely with internal and external stakeholders
  • Implementing solutions and sharing lessons learned through post-mortem analysis
  • Identifying opportunities for system improvement and coordinating resolution resources
  • Coordinating automated software releases and patches

The successful candidate will have experience in Incident and Problem Management scenarios in a complex environment, with strong communication skills and the ability to work effectively in a 24/7 function. You will also be required to pass an enhanced security vetting process and participate in on-call rota shifts.



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