IT Operations Specialist

14 hours ago


Chandler's Ford, United Kingdom Procode Full time
Job Overview

We are seeking a highly skilled IT Operations Specialist to join our Technology Operations Centre team at Procode. As an Incident and Problem Manager, you will play a crucial role in ensuring the smooth operation of our IT systems.

Responsibilities
  • Proactive monitoring of IT systems health
  • Incident and problem management processes, including Major Incident Management
  • Initialising automated software releases and patches
Requirements

To be successful in this role, you will need:

  • A strong background in Incident and Problem Management, with experience in a large or complex environment
  • Excellent communication skills, with the ability to lead and guide internal and external stakeholders
  • Experience working in an ITIL environment, with knowledge of service operation principles
What We Offer

In return for your expertise, we offer:

  • A competitive salary of £55,000 - £60,000 per annum
  • A bonus scheme, comprising personal and company elements
  • Career progression opportunities, as part of an expanding organisation
  • 25 days annual leave, plus bank holidays
  • A pension scheme, with company contribution at 4% of your salary when you contribute 5%


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