Duty Manager Operations Lead

2 days ago


Chandler's Ford, United Kingdom Procode Full time
Procode IT

The estimated salary for this role is £62,040 - £69,960 per annum.

About the Role

We are seeking an experienced Duty Manager to join our Technology Operations Centre team. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our IT service desk, ensuring that all requests are resolved in a timely manner and adhering to our company's Service Level Agreements (SLAs).

Your Key Responsibilities

  • Act as the escalation point for major incident management, ensuring swift response, coordination, and communication during critical incidents.
  • Ensure that all requests are resolved in a timely manner, adhering to the company's Service Level Agreements (SLAs).
  • Oversee and follow up on problem management activities, ensuring root cause analysis is completed and long-term solutions are implemented.
  • Collaborate with the Service Operations Manager to ensure team performance meets established standards.

What We Offer

Our employees enjoy a range of benefits, including:

  • Bonus scheme, made up of personal and company elements.
  • Career progression opportunities, as we are an expanding organisation.
  • 25 days annual leave plus bank holidays.
  • Pension scheme, with company contribution at 4% of your salary when you contribute 5%.
  • Access to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
  • EV car scheme, health care scheme, death in service, employee assistance programme, GP line, and Your Care.

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