Duty Manager Operations Lead
2 days ago
The estimated salary for this role is £62,040 - £69,960 per annum.
About the Role
We are seeking an experienced Duty Manager to join our Technology Operations Centre team. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our IT service desk, ensuring that all requests are resolved in a timely manner and adhering to our company's Service Level Agreements (SLAs).
Your Key Responsibilities
- Act as the escalation point for major incident management, ensuring swift response, coordination, and communication during critical incidents.
- Ensure that all requests are resolved in a timely manner, adhering to the company's Service Level Agreements (SLAs).
- Oversee and follow up on problem management activities, ensuring root cause analysis is completed and long-term solutions are implemented.
- Collaborate with the Service Operations Manager to ensure team performance meets established standards.
What We Offer
Our employees enjoy a range of benefits, including:
- Bonus scheme, made up of personal and company elements.
- Career progression opportunities, as we are an expanding organisation.
- 25 days annual leave plus bank holidays.
- Pension scheme, with company contribution at 4% of your salary when you contribute 5%.
- Access to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- EV car scheme, health care scheme, death in service, employee assistance programme, GP line, and Your Care.
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