IT Operations Team Lead

2 days ago


Chandler's Ford, United Kingdom Procode Full time

We are seeking an experienced Duty Manager to join our Procode IT team, overseeing the technology operations centre and managing a 24/7 shift pattern.

Job Description
  • Act as the escalation point for major incident management, ensuring swift response, coordination and communication during critical incidents.
  • Ensure that all requests are resolved in a timely manner adhering to the company Service Level Agreements (SLAs).
  • Oversee and follow up on problem management activities, ensuring root cause analysis is completed and long-term solutions are implemented.
  • Collaborate with the Service Operations Manager to ensure team performance meets established standards.
Required Skills and Qualifications

You will possess:

  • Proven leadership skills in managing teams within an IT service operations area.
  • Expertise in major incident management.
  • Ability to act as an escalation point for 1st and 2nd line support.
Benefits

We offer:

  • Bonus Scheme made up of personal and company elements.
  • Career progression in an expanding organisation.
  • 25 days annual leave plus bank holidays.
  • Pension scheme with company contribution at 4% of your salary when you contribute 5%.
  • Opportunity to win tickets to major outdoor events.
  • Access to our partnered Unmind App for mental wellbeing.
  • EV car scheme and health care scheme including dental, eye care, treatments and diagnostics health consultations.
  • Death in service benefit paying three times your annual salary to your designated next of kin.
  • Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year.
Estimated Salary

The estimated salary for this position is £62,040 - £69,960 per annum, plus 15% bonus scheme.


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