IT Operations Team Lead
2 days ago
We are seeking an experienced Duty Manager to join our Procode IT team, overseeing the technology operations centre and managing a 24/7 shift pattern.
Job Description- Act as the escalation point for major incident management, ensuring swift response, coordination and communication during critical incidents.
- Ensure that all requests are resolved in a timely manner adhering to the company Service Level Agreements (SLAs).
- Oversee and follow up on problem management activities, ensuring root cause analysis is completed and long-term solutions are implemented.
- Collaborate with the Service Operations Manager to ensure team performance meets established standards.
You will possess:
- Proven leadership skills in managing teams within an IT service operations area.
- Expertise in major incident management.
- Ability to act as an escalation point for 1st and 2nd line support.
We offer:
- Bonus Scheme made up of personal and company elements.
- Career progression in an expanding organisation.
- 25 days annual leave plus bank holidays.
- Pension scheme with company contribution at 4% of your salary when you contribute 5%.
- Opportunity to win tickets to major outdoor events.
- Access to our partnered Unmind App for mental wellbeing.
- EV car scheme and health care scheme including dental, eye care, treatments and diagnostics health consultations.
- Death in service benefit paying three times your annual salary to your designated next of kin.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year.
The estimated salary for this position is £62,040 - £69,960 per annum, plus 15% bonus scheme.
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