Technology Centre Team Supervisor

2 weeks ago


Chandler's Ford, United Kingdom Procode Full time
IT Service Operations Job

The estimated salary for this role is £63,120 - £70,520 per annum.

About Us

Procode is a dynamic software company, established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation.

Job Description

This is an exciting opportunity to join our IT Service Operations team as a Duty Manager. You will be responsible for managing teams within an IT service operations area, addressing infrastructure events and end-user issues, and collaborating with the Service Operations Manager to ensure team performance meets established standards.

Your Key Responsibilities

  • Act as an escalation point for 1st and 2nd line support, addressing infrastructure events and end-user issues.
  • Fix technical issues to support swift incident recovery.
  • Collaborate with the Service Operations Manager to ensure team performance meets established standards.

Benefits

We offer a competitive salary, bonus scheme, career progression opportunities, and a range of benefits, including 25 days annual leave plus bank holidays, pension scheme, access to our partnered Unmind App, EV car scheme, health care scheme, death in service, employee assistance programme, GP line, and Your Care.



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