Administrative Support Officer

1 day ago


Ashford, Kent, United Kingdom ENGINEERINGUK Full time

About Us

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NFU Mutual is a leading insurance company that has been providing quality insurance to its customers for over 110 years. As a mutual organisation, we put our customers first and are committed to delivering exceptional customer service. Our agency is part of this larger organisation and works closely with our regional offices to deliver a first-class service to our customers.

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About the Job

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We are seeking an experienced Insurance Administrator to join our team in Ashford. The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a team environment. The role involves providing general administrative support to ensure the smooth operation of our agency's policies and processes.

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Responsibilities:

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  • Provide positive interactions with customers through phone calls, email, and face-to-face conversations.
  • Support the New Business and Marketing team with organising external events and updating social media accounts.
  • Effective administration of credit control processes, including customer payments and refund requests.
  • Work across the Administration Team, providing cover for absences or high workloads as required.
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Requirements:

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  • Office or front desk experience.
  • Excellent attention to detail and organisational skills.
  • Good IT skills, especially Microsoft Office and the ability to use NFU Mutual systems.
  • Able to manage own workload and work effectively under pressure.
  • Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
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What We Offer:

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We offer a competitive salary of circa £22,000 per annum, 26 days annual leave plus bank holidays, option to buy/sell holiday, health cash plan, death in service, pension, free parking, and regular team social events.



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