Arrears and Debt Resolution Professional

14 hours ago


Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

We are looking for an Arrears and Debt Resolution Professional to join our client based in the local area, where you will be the first point of contact for all enquiries relating to areas and debt management.

Duties:

You will be responsible for contacting customers who are in arrears to collect overdue payments whilst ensuring the focus is always on delivering a good customer outcome. This includes completing affordability assessments with customers over the phone, creating mutually acceptable and sustainable payment arrangements based on the customers' ability to pay, and identifying and managing any potential vulnerability effectively.

Required Skills and Qualifications:

  • Previous arrears, collections, debt management experience
  • A friendly, compassionate and professional communicator
  • IT proficient
  • Keen to work as part of a team
  • Able to self-motivate to ensure company wide expectations and targets are met
  • Be a leader of standards

Benefits:

This role offers hybrid working and also offers a very competitive benefits package.



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