Financial Services Coordinator

3 weeks ago


Epsom, Surrey, United Kingdom fish4.co - Jobboard Full time

We are seeking a skilled Financial Services Coordinator to join our team at fish4.co - Jobboard. As a key member of our client's local area team, you will be the primary point of contact for customers inquiring about debt management and financial services.

Your role will involve engaging with customers, using your exceptional listening skills to build rapport and understand their financial situations. You will work closely with customers to create mutually beneficial payment plans, ensuring a positive customer experience.

Key Responsibilities:

  1. Establish and maintain effective communication with customers to understand their financial needs and develop suitable payment plans.
  2. Conduct thorough affordability assessments with customers to determine their ability to pay.
  3. Collaborate with internal teams to identify and manage potential vulnerabilities, including mental health.
  4. Liaise with external partners, such as debt charities and money advice centers, to provide comprehensive support to customers.
  5. Manage payment arrangements, including due dates, card payments, and direct debit changes.
  6. Resolve first-level customer complaints in a timely and professional manner.

Requirements:

  1. Previous experience in arrears, collections, or debt management.
  2. Excellent communication and interpersonal skills.
  3. Proficiency in IT systems and tools.
  4. Ability to work independently and as part of a team.
  5. Strong problem-solving and analytical skills.

This role offers a competitive benefits package and hybrid working arrangements.



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