Financial Services Coordinator

2 weeks ago


Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

We are seeking a highly skilled Financial Services Coordinator to join our team at Lloyd Recruitment - Epsom. As a key member of our client's team, you will be responsible for engaging with customers who are in arrears, using your excellent communication skills to build rapport and understand their individual needs.

The focus of this role is to deliver a good customer outcome, ensuring that customers are supported through the debt management process. This will involve completing affordability assessments, creating mutually acceptable payment arrangements, and identifying and managing potential vulnerabilities.

Duties:

  • Contact customers who are in arrears to collect overdue payments.
  • Complete affordability assessments with customers over the phone.
  • Create mutually acceptable and sustainable payment arrangements based on the customers' ability to pay.
  • Identify and manage any potential vulnerability effectively, including mental health.
  • Liaise with third parties such as debt charities, money advice centres, and solicitors.
  • Payment management, including due date, card payments, and direct debit changes.
  • Resolution of first level customer complaints.
  • Reply to incoming correspondence within agreed service standards for customers who are in arrears.

The Ideal Candidate:

  • Previous experience in arrears, collections, and debt management.
  • A friendly, compassionate, and professional communicator.
  • IT proficient.
  • Keen to work as part of a team.
  • Able to self-motivate to ensure company-wide expectations and targets are met.
  • Be a leader of standards.

This role offers a competitive benefits package and hybrid working arrangements.



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