Financial Services Collector

1 week ago


Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

We are seeking a skilled Financial Services Collector to join our team at Toyota Financial Services, KINTO and KINTO JOIN.

This role will involve providing effective arrears support to our customers, ensuring a high-level of service is provided at all times.

The successful candidate will have excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.

The role will also require a strong understanding of Consumer Duty regulations and their application in a financial services environment.

We offer a range of benefits, including a hybrid working pattern, access to attractive car schemes, and a generous pension scheme.

Key Responsibilities:

  • Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with Toyota Financial Services policies and procedures.
  • Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.

Requirements:

  • Proven experience in a customer service, collections or financial services role.
  • Strong understanding of Consumer Duty regulations and their application in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.


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