Quality Assurance Officer
4 weeks ago
We are seeking a highly skilled Quality Assurance Officer to join our team at Toyota Financial Services Corporation. As a Quality Assurance Officer, you will be responsible for ensuring the quality and standard of work undertaken by customer-facing functions, adhering to company policies and procedures, and delivering good customer experiences and outcomes.
Key Responsibilities- Assessing the performance of a team of agents within an operational business area.
- Carrying out monitoring activities as set out in the Company Quality Assurance framework.
- Collating results from monitoring activities providing data to enable effective information flow, challenge, and root cause analysis.
- Analysing and reporting trends with Quality Assurance Manager.
- Identifying learning and development needs across business areas.
- Working with teams to improve quality and enhance their ability to deliver good customer outcomes.
- Driving change and continuous improvement using the Toyota Ways of Working (TWOW) framework.
- Staying informed to ensure a good knowledge of policies and procedures within the relevant business areas.
- Knowledge in the Financial Services/Consumer Credit sector working in regulated environments.
- Solid experience in a Quality Assurance/Control function.
- Customer Service experience.
- Great communication skills.
- Data analysis and MI production.
- Understanding of SLAs and KPIs.
- Proficiency in Microsoft Office applications.
- A full Toyota Financial Services Induction.
- Provide a great learning opportunity to develop the core skills required to excel in the role.
- Give you the space and opportunity to be your whole self at work.
- Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.
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Quality Assurance Specialist
4 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services Corporation Full timeJob Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Toyota Financial Services Corporation. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and standard of work undertaken by customer-facing functions.About the Role:This is a 12-month fixed-term...
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Quality Assurance Specialist
4 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services Corporation Full timeJob Title: Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance Specialist to join our team at Toyota Financial Services Corporation. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and standard of work undertaken by customer-facing functions.About the Role:This is a 12-month fixed-term...
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Quality Assurance Manager
1 month ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Quality Assurance ManagerJoin Toyota Financial Services, KINTO and KINTO JOIN as a Quality Assurance Manager and play a key role in ensuring the quality and standard of work undertaken by customer-facing functions.About the RoleAs a Quality Assurance Manager, you will be responsible for managing a team of Quality Assurance Specialists across...
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Quality Assurance Manager
4 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Quality Assurance ManagerJoin Toyota Financial Services, KINTO and KINTO JOIN as a Quality Assurance Manager and play a key role in ensuring the quality and standard of work undertaken by customer-facing functions.About the RoleAs a Quality Assurance Manager, you will be responsible for managing a team of Quality Assurance Specialists across...
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Quality Assurance Manager
4 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Quality Assurance ManagerJoin Toyota Financial Services, KINTO and KINTO JOIN as a Quality Assurance Manager and play a key role in ensuring the quality and standard of work undertaken by customer-facing functions.About the RoleAs a Quality Assurance Manager, you will be responsible for managing a team of Quality Assurance Specialists across...
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Quality Assurance Specialist
6 days ago
Epsom, Surrey, United Kingdom Toyota Financial Services Corporation Full timeJob DescriptionJob Title: Care & Quality Assurance OfficerLocation: Hybrid Working. Burgh Heath Epsom, Surrey - 37.5 hours per week.About the Department:Our department is responsible for ensuring the quality and standard of work undertaken by customer-facing functions to maintain consistent positive performance, adherence to company policies and procedures,...
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Quality Assurance Manager
1 month ago
Epsom, Surrey, United Kingdom ZipRecruiter Full time{"title": "Quality Assurance Manager", "content": "Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our operational assurance function, you will be responsible for leading a team of QA Specialists and driving continuous improvement across our operational areas.Key Responsibilities:Manage and develop a...
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Quality Assurance Manager
1 month ago
Epsom, Surrey, United Kingdom ZipRecruiter Full time{"title": "Quality Assurance Manager", "content": "Job SummaryWe are seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our operational assurance function, you will be responsible for leading a team of QA Specialists and driving continuous improvement across our operational areas.Key Responsibilities:Manage and develop a...
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Quality Assurance Specialist
3 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services Corporation Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Toyota Financial Services Corporation. As a Quality Assurance Specialist, you will be responsible for ensuring the quality and standard of work undertaken by customer-facing functions, adhering to company policies and procedures, and delivering good customer...
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Quality Assurance Specialist
4 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Quality Assurance SpecialistJoin Toyota Financial Services, KINTO and KINTO JOIN as a Quality Assurance Specialist and contribute to the delivery of good customer outcomes.About the RoleWe are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for assessing the performance of...
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Quality Assurance Specialist
4 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Quality Assurance SpecialistJoin Toyota Financial Services, KINTO and KINTO JOIN as a Quality Assurance Specialist and contribute to the delivery of good customer outcomes.About the RoleWe are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for assessing the performance of...
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Quality Assurance Manager
1 month ago
Epsom, Surrey, United Kingdom ZipRecruiter Full timeJob DescriptionAs a key member of our team, you will be responsible for leading our Quality Assurance function, ensuring that our operational processes are aligned with regulatory requirements and industry best practices.Key Responsibilities:Manage and develop a team of QA Specialists, providing coaching and training to ensure high performance and...
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Quality Assurance Manager
1 month ago
Epsom, Surrey, United Kingdom ZipRecruiter Full timeJob DescriptionAs a key member of our team, you will be responsible for leading our Quality Assurance function, ensuring that our operational processes are aligned with regulatory requirements and industry best practices.Key Responsibilities:Manage and develop a team of QA Specialists, providing coaching and training to ensure high performance and...
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Quality Assurance Specialist
2 months ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Quality Assurance SpecialistJoin Toyota Financial Services, KINTO and KINTO JOIN as a Quality Assurance Specialist and contribute to the delivery of good customer outcomes.About the RoleWe are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for assessing the performance of...
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Quality Assurance Specialist
1 month ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Quality Assurance SpecialistJoin Toyota Financial Services, KINTO and KINTO JOIN as a Quality Assurance Specialist and contribute to the delivery of good customer outcomes.About the RoleWe are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for assessing the performance of...
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Quality Assurance Specialist
1 month ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Quality Assurance SpecialistJoin Toyota Financial Services, KINTO and KINTO JOIN as a Quality Assurance Specialist and contribute to the delivery of good customer outcomes.About the RoleWe are seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for assessing the performance of...
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Quality Assurance Manager
3 weeks ago
Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full timeJob Title: Quality Assurance ManagerAt Toyota Financial Services, we are seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for ensuring the quality of our products and services, identifying areas for improvement, and implementing corrective actions.Key Responsibilities:Develop and...
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Quality Assurance Specialist
4 weeks ago
Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full timeQuality Assurance RoleWe are seeking a skilled Quality Assurance professional to join our client's existing Quality Assurance team. The ideal candidate will have previous experience in Quality Assurance or a related field, with a strong understanding of regulatory requirements and industry standards.The successful candidate will be responsible for monitoring...
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Quality Assurance Specialist
4 weeks ago
Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full timeQuality Assurance RoleWe are seeking a skilled Quality Assurance professional to join our client's existing Quality Assurance team. The ideal candidate will have previous experience in Quality Assurance or a related field, with a strong understanding of regulatory requirements and industry standards.The successful candidate will be responsible for monitoring...
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Quality Assurance Specialist
1 month ago
Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full timeQuality Assurance RoleWe are seeking a skilled Quality Assurance professional to join our client's existing Quality Assurance team. The ideal candidate will have previous Quality Assurance experience or a background in Risk & Controls, with a desire to transition into a QA role.Key Responsibilities:Assess the performance of a team of agents in an operational...