Service Delivery Manager

4 weeks ago

Epsom, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full time

Job Summary:

We are seeking an experienced Service Delivery Manager to oversee the management of third-party suppliers and outsourced partners. The successful candidate will be responsible for ensuring continuous oversight and management of services provided by suppliers, engaging relevant internal and external stakeholders.

Key Responsibilities:

  • Day-to-day management and oversight of services provided by suppliers, engaging relevant internal and external stakeholders.
  • Utilize relevant Management Information (MI) and reporting to allow for sufficient oversight of third parties in relation to quality and operational performance levels.
  • Building strong, effective, close relationships with service providers, encouraging a good customer outcome ethos.
  • Input into reviewing, maintaining, and negotiating of contracts and commercial agreements, working closely with internal procurement and legal teams.
  • Identifying trends, understanding findings, and sharing feedback on existing contract performance to get the best out of the third parties.
  • Work within a vendor management framework, creating and maintaining strong governance and controls, including invoice management.
  • Collaboration with different teams across the TFSUK business, gaining knowledge about a variety of sectors.
  • In-depth understanding and experience of policies, processes and frameworks relating to effective vendor management and governance.

What You'll Get to Own:

  • Managing key supplier and outsourcer relationships, ensuring business objectives and supplier objectives remain aligned and within rules of business conduct.

Key Experience & Skill:

  • Deep understanding of the Procurement and Supplier Management Policy and Framework
  • Minimum of 2 years experience of managing supplier performance in a large, regulated and controlled environment
  • Experience of balancing priorities in a fast-paced, consistently changing environment to meet tight deadlines
  • Knowledge of FCA regulations relating to outsourcing and supplier activity
  • Awareness of Risk, Conduct and Compliance management

Benefits Package:

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Some examples of how we might be able to help are listed below:

  • Providing a copy of interview questions before the interview
  • Organising a time and location that best suits you
  • Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

  • Service Delivery Manager

    4 weeks ago

    Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

    Job Title: Service Delivery ManagerJob Description:We are seeking an experienced Service Delivery Manager to lead our engineering services team. As a key member of our team, you will be responsible for coordinating resources, implementing effective service planning, and managing a team of field and in-house service engineers.Responsibilities:Coordinate...

  • Service Delivery Manager

    4 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Summary:We are seeking an experienced Service Delivery Manager to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our organization, you will be responsible for managing third-party suppliers and outsourced partners, ensuring continuous oversight and management.Key Responsibilities:Day-to-day management and oversight...

  • Service Delivery Manager

    4 weeks ago

    Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

    Our client, a leading manufacturer of engineering equipment, is seeking an experienced Service Manager to drive excellence and foster a culture of customer-centric service.The RoleAs the Service Manager, you will lead with purpose, elevate performance, and enhance customer satisfaction by effectively developing and managing both the in-house and field...

  • Customer Service Delivery Associate

    3 weeks ago

    Epsom, Surrey, United Kingdom Royal Mail Full time

    Delivering for Your CommunityAbout the Role:​We are seeking an upbeat and independent Customer Service Delivery Associate to join our team at Royal Mail. As a Delivery Postie with driving responsibilities, you will be the face of our organization in the community, delivering great customer service and making a positive impact on people's lives.Your Key...

  • Project Manager for Infrastructure Delivery

    4 weeks ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    Job DescriptionThe AtkinsRéalis UK Infrastructure Project Delivery Practice is the centre of excellence for the delivery of infrastructure projects and the home unit for our project management staff.The team is responsible for the delivery of design services across our Markets of Water Infrastructure, Defence Infrastructure, Aviation, Energy, Stations and...

  • Project Delivery Manager

    1 day ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    Are you a seasoned Project Delivery Manager looking for a new challenge? AtkinsRéalis has an exciting opportunity for you!About the Job:We are seeking an experienced project manager to lead the delivery of complex infrastructure projects, with an estimated salary of £70,000 - £90,000 per annum, depending on experience and qualifications.The successful...

  • Customer Service Delivery Lead

    3 days ago

    Epsom, Surrey, United Kingdom Ultimate Banking Full time

    Job DescriptionAs a Customer Service Delivery Lead at Ultimate Banking, you will play a critical role in delivering exceptional customer service and resolving disputes in a fast-paced environment. You will be responsible for scheduling and recording group and on-the-job training, creating a trainer support network, and ensuring consistency in approach.The...

  • Asset Management Delivery Specialist

    3 days ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    We are seeking a highly skilled and experienced Asset Management Delivery Specialist to join our team in London. As a leading infrastructure consultancy, we strive to incorporate innovation and best practices into every aspect of the asset management life cycle.About the Role:This is an exciting opportunity for a seasoned professional with expertise in...

  • Project Manager

    3 weeks ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    Project OverviewThe AtkinsRéalis UK Infrastructure Project Delivery Practice (PDP) is the centre of excellence for the delivery of infrastructure projects and the home unit for our project management staff.We are seeking an enthusiastic and confident Associate Project Manager to join our Epsom and South-East practice, who wants to take the next step in...

  • Project Manager

    1 month ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    The AtkinsRéalis UK Infrastructure Project Delivery Practice (PDP) is the centre of excellence for the delivery of infrastructure projects and the home unit for our project management staff.We are seeking an enthusiastic and confident Associate Project Manager to join our Epsom and South-East practice, who wants to take the next step in their career and...

  • Mail Delivery Courier

    1 week ago

    Epsom, Surrey, United Kingdom Royal Mail Full time

    Join the Royal Mail TeamWe are seeking a highly motivated and organized individual to join our team as a Postperson with Driving. This is an exciting opportunity to be part of a dynamic organization that delivers vital services to communities across the UK.About the RoleThis permanent role involves delivering mail and packages to customers in the Banstead...

  • Senior Project Manager

    4 weeks ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    About the RoleThe AtkinsRéalis UK Infrastructure Project Delivery Practice (PDP) is the centre of excellence for the delivery of infrastructure projects and the home unit for our project management staff. We are seeking an enthusiastic and confident Associate Project Manager to join our Epsom and South-East practice, who wants to take the next step in their...

  • Project Delivery Specialist

    3 days ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    Company OverviewAtkinsRéalis specialises in delivering water services into multiple sectors such as Aviation, Defence, Energy, Cities & Development and Education.About the RoleWe are seeking a skilled Project Delivery Specialist to join our team in Epsom office. As a key member of our project management team, you will play a vital role in every aspect of...

  • Pizza Delivery Professional

    3 days ago

    Epsom, Surrey, United Kingdom Pizza hut Full time

    Discover a fulfilling career as a Pizza Delivery Rider at Pizza Hut. With our flexible schedule, you can work part-time or full-time, choosing shifts that fit your lifestyle.We value safety above all else, providing market-leading uniforms and equipment to ensure your well-being on the job. Our comprehensive training program will help you progress from...

  • Senior Project Manager

    4 weeks ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    Job DescriptionThe AtkinsRéalis Infrastructure Project Delivery Practice is the centre of excellence for delivering infrastructure projects, combining project management and design management to provide a full suite of services to clients in the public and private sectors.We are seeking an experienced Senior Project Manager to join our Epsom and South-East...

  • Programme Delivery Manager

    3 days ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    Required Skills and QualificationsTo be successful in this role, you will need:Chartered Electrical/Instrumentation Engineer qualification.Experience in design delivery, including multidisciplinary design.SOUND knowledge of ICA design (instrumentation, PLC and SCADA systems), motor control systems, system architecture, fieldbus/communication networks,...

  • Service Operations Manager

    3 days ago

    Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

    We are seeking an experienced Service Operations Manager to join Mansell Recruitment Group in the United Kingdom. As a leading recruitment agency, we strive for excellence in service delivery.The RoleOur ideal candidate will lead with purpose and drive excellence by effectively developing and managing both the in-house and field service teams. This role...

  • Senior Project Manager

    1 month ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    About the RoleWe are seeking an experienced Senior Project Manager to join our Infrastructure team at AtkinsRéalis. As a key member of our delivery team, you will be responsible for leading projects from inception to completion, ensuring they are delivered on time, within budget, and to the required quality standards.Key ResponsibilitiesDelivery of project...

  • Infrastructure Project Delivery Lead

    4 days ago

    Epsom, Surrey, United Kingdom AtkinsRéalis Full time

    Embark on a challenging and rewarding career as an Infrastructure Project Delivery Lead with AtkinsRéalis, where you will have the opportunity to work on diverse projects across various markets.About UsWe are a globally renowned consultancy that combines project management and design management to provide comprehensive services to clients in the public and...

  • Mail Delivery Specialist

    4 weeks ago

    Epsom, Surrey, United Kingdom Royal Mail Full time

    Delivering for Your CommunityWe are seeking a reliable and customer-focused individual to join our team as a Mail Delivery Specialist. As a key member of our delivery team, you will be responsible for delivering mail and packages to customers across our delivery area.About the RoleThis is a permanent contract position, working 30 hours per week, 5 days a...