Arrears Resolution Specialist

4 weeks ago


Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time
Job Title: Arrears Specialist

We are seeking a skilled Arrears Specialist to join our Customer Outcomes team at Toyota Financial Services, KINTO and KINTO JOIN. As an Arrears Specialist, you will play a crucial role in providing effective arrears support to our customers, ensuring a high level of service is provided at all times.

Key Responsibilities:

  • Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with Toyota Financial Services policies and procedures.
  • Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
  • Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
  • Ensure that all interactions align with Toyota Financial Services' commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.

Requirements:

  • Proven experience in a customer service, collections or financial services role.
  • Strong understanding of Consumer Duty regulations and their application in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
  • Proficiency with relevant software and CRM systems.

What You'll Get to Own:

  • Direct engagement with TFSUK customers, aiming to provide effective tailored solutions and prioritise excellent customer outcomes.
  • Maintaining accurate, up-to-date records of customer interactions, payment arrangements, and account statuses to support audit and reporting requirements.

Benefits:

We offer an excellent benefits package, which includes bonus, pension, private healthcare and much more.

Our Recruitment Process:

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.



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