IT Support Specialist
4 days ago
2nd Line Service Desk Engineer Role
We are seeking a skilled IT Support Specialist to join our growing IT Service Desk team at Proactive Appointments. As a 2nd Line Service Desk Engineer, you will be responsible for providing IT support to end users, including first response and analysis of incidents, and following through to resolution.
Key Responsibilities:
- Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely, and effective resolution of end-user issues within SLAs.
- Act as a Subject Matter Expert (SME) on fields of expertise, and/or escalate to 3rd line, supervisor, or team leader and Service Desk Manager, as required.
- Administer and maintain the corporate estate, including workstations, servers, BYOD, MDM, O365, SaaS & on-prem applications, Azure, etc.
- Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications.
- Participate in security-related exercises, such as patching, security audits, and remediating actions as and when required.
- Understand the operation of Spam Filtering, Web Security, and Antivirus.
- Leverage provided RMM tools for monitoring, administration, and remote support.
What We Offer:
Competitive salary range £35,000 - £40,000 p/a. Fully on-site role in Epsom. Opportunity to work with a growing IT Service Desk team at Proactive Appointments.
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