2nd Line IT Support Specialist
4 weeks ago
Job Title: 2nd Line IT Support Specialist
About the Role:
Proactive Appointments is seeking a highly skilled 2nd Line IT Support Specialist to join our growing IT Service Desk team in Epsom. As a key member of our team, you will provide expert IT support to end-users, ensuring timely and effective resolution of their issues.
Responsibilities:
- Handle incoming requests and changes to the Service Desk via telephone, email, and ticketing system to ensure courteous and timely resolution of end-user issues within SLAs.
- Administer and maintain the corporate estate, including workstations, servers, BYOD, MDM, O365, SaaS & on-prem applications, and Azure.
- Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications.
- Participate in security-related exercises, such as patching, security audits, and remediating actions as required.
- Work as part of a close-knit team to provide exceptional IT support and maintain high customer satisfaction levels.
About Us: Proactive Appointments is a leading recruitment agency specializing in IT and technology roles. We are passionate about connecting talented professionals with exciting career opportunities.
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