Dispute Resolution Specialist
3 weeks ago
Role Overview
Ultimate Banking Ltd is seeking a skilled Dispute Resolution Partner to join their team at Head Office in Epsom, Surrey. This role is responsible for delivering learning and competency best practice through structured and considered learning administration, support, industry/skill delivery, competency monitoring, and evaluation.
Key Responsibilities
- Schedule, administer and record group and on-the-job training.
- Create a trainer support network across teams to aid collaboration, develop trainers' skills, and ensure consistency in approach.
- Conduct training needs analysis and provide coaching and facilitation skills.
- Work within a fast-paced, telephone customer service environment and have experience of working within financial services or a regulated customer service or sales environment.
What We Offer
This role includes up to 16% pension contributions, medical cover, and a performance-related bonus. Salary is dependent on experience.
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