Customer Support Specialist

3 weeks ago


Epsom, Surrey, United Kingdom Onyx-Conseil Full time
Service Desk Engineer (2nd line Windows O365) Opportunity

We are seeking a skilled Service Desk Engineer to join our team in Epsom. As a 2nd line support specialist, you will provide timely and effective resolution to user issues within the agreed SLA.

Key Responsibilities:
  • Provide 2nd line support to internal users via telephone, email, and ticketing system
  • Resolve user issues within the agreed SLA
  • Collaborate with internal teams to ensure seamless service delivery
  • Stay up-to-date with the latest Windows and O365 technologies
Requirements:
  • Experience working in a service desk environment in a 2nd line support function
  • Strong knowledge of Windows, O365, Active Directory, and Microsoft Exchange
  • Basic understanding of networking
  • Excellent communication and collaboration skills
  • Strong analysis, troubleshooting, and problem-solving skills
What We Offer:
  • Competitive salary (up to £40k)
  • Generous pension contribution
  • Private healthcare
  • Life assurance
  • Company bonus
  • Professional study support

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and skilled Service Desk Engineer looking for a new challenge, please apply now to find out more about this opportunity.



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