Customer Support Specialist
3 weeks ago
We are seeking a skilled Service Desk Engineer to join our team in Epsom. As a 2nd line support specialist, you will provide timely and effective resolution to user issues within the agreed SLA.
Key Responsibilities:- Provide 2nd line support to internal users via telephone, email, and ticketing system
- Resolve user issues within the agreed SLA
- Collaborate with internal teams to ensure seamless service delivery
- Stay up-to-date with the latest Windows and O365 technologies
- Experience working in a service desk environment in a 2nd line support function
- Strong knowledge of Windows, O365, Active Directory, and Microsoft Exchange
- Basic understanding of networking
- Excellent communication and collaboration skills
- Strong analysis, troubleshooting, and problem-solving skills
- Competitive salary (up to £40k)
- Generous pension contribution
- Private healthcare
- Life assurance
- Company bonus
- Professional study support
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and skilled Service Desk Engineer looking for a new challenge, please apply now to find out more about this opportunity.
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