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Customer Experience Support Specialist
2 months ago
We are seeking a highly skilled and dedicated Customer Experience Support Agent to join our team at Reed. As a key member of our customer service team, you will be responsible for providing exceptional support to our benefactors, ensuring their experience with our organization is nothing short of outstanding.
Key Responsibilities:- Provide first-line telephone support to our benefactors, responding to their inquiries and resolving any issues in a timely and professional manner.
- Process donations and orders, ensuring accurate and efficient entry into our systems.
- Manage our email inbox and telephone answerphone, responding to emails and messages in a prompt and courteous manner.
- Review and process incoming post, recording and processing queries received by email, phone, or post.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with our benefactors.
- Experience of working in a service-related environment, with a strong focus on customer satisfaction.
- Ability to work independently and as part of a team, with a high level of accuracy and attention to detail.
- Strong technical skills, with experience of using CRM systems and other software applications.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.
