Customer Service Associate Position

4 days ago


Epsom, Surrey, United Kingdom Dimensions Specialist Recruitment Ltd Full time

Dimensions Specialist Recruitment Ltd is seeking a skilled Customer Service Associate to join their team. As a Customer Service Associate, you will be responsible for providing efficient and effective administration and customer service to existing customers regarding their Mortgage, Investment and/or Savings Accounts.

Key responsibilities include:

  • Providing information on products and services offered to existing customers
  • Taking calls from customers and dealing with all levels of enquiries in a clear and concise manner to ensure customer satisfaction
  • Undertaking general day to day administration duties encompassing all aspects of Mortgage Accounts procedures
  • Preparing and issuing standard or dictated letter responses to savings customers

The ideal candidate will possess proven communication and organisational skills, with experience gained within a customer service environment where you have been involved in dealing with customer enquiries, coupled with being organised, articulate and with a willingness to learn.



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