Learner Experience Coordinator
3 days ago
We are seeking a highly motivated and experienced Welfare Support Co-ordinator to join our team and play a critical role in safeguarding learner welfare, enhancing learner experiences, and maintaining exam integrity.
Key Responsibilities:
- Safeguarding and Welfare Responsibilities:
- Develop, implement, and monitor safeguarding policies and procedures to ensure the safety and protection of learners.
- Investigate and manage safeguarding incidents or complaints, ensuring a fair and learner-centered resolution process.
- Exam Integrity and Compliance:
- Collaborate with invigilation teams to monitor sessions for compliance with safeguarding and exam security protocols.
- Ensure robust processes for learner identity verification and privacy protection.
- Learner Support:
- Facilitate communication between families, external agencies, and centre staff to ensure consistent and coordinated support.
- Provide guidance and support to parents regarding available resources, support services, and strategies to aid their child during exams.
The ideal candidate will have a strong understanding of safeguarding regulations and child protection procedures, excellent communication and interpersonal skills, and the ability to build positive relationships with learners and families.
Estimated Salary: £48,000 - £58,000 per annum.
This role offers a hybrid working model, based out of one of our offices in Manchester, London, or Hellaby. Full-time position with flexibility for occasional evening or weekend meetings if necessary.
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