Learner Experience Coordinator

3 days ago


London, Greater London, United Kingdom Pearson Full time
Senior Learning Support Advisor

We are seeking a highly motivated and experienced Welfare Support Co-ordinator to join our team and play a critical role in safeguarding learner welfare, enhancing learner experiences, and maintaining exam integrity.

Key Responsibilities:

  1. Safeguarding and Welfare Responsibilities:
    • Develop, implement, and monitor safeguarding policies and procedures to ensure the safety and protection of learners.
    • Investigate and manage safeguarding incidents or complaints, ensuring a fair and learner-centered resolution process.
  2. Exam Integrity and Compliance:
    • Collaborate with invigilation teams to monitor sessions for compliance with safeguarding and exam security protocols.
    • Ensure robust processes for learner identity verification and privacy protection.
  3. Learner Support:
    • Facilitate communication between families, external agencies, and centre staff to ensure consistent and coordinated support.
    • Provide guidance and support to parents regarding available resources, support services, and strategies to aid their child during exams.

The ideal candidate will have a strong understanding of safeguarding regulations and child protection procedures, excellent communication and interpersonal skills, and the ability to build positive relationships with learners and families.

Estimated Salary: £48,000 - £58,000 per annum.

This role offers a hybrid working model, based out of one of our offices in Manchester, London, or Hellaby. Full-time position with flexibility for occasional evening or weekend meetings if necessary.



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