Redress Case Manager

3 weeks ago


Neath, Neath Port Talbot, United Kingdom Swansea Bay University Health Board Full time
About the Role

We are seeking an experienced Redress Case Manager to join our Legal Services Team at Swansea Bay University Health Board. This is a 12-month fixed term role, providing an exciting opportunity for the successful candidate to develop their skills and expertise in managing complex redress cases under the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011.

As a Redress Case Manager, you will be responsible for ensuring effective management of a case load, working closely with colleagues, and delivering good outcomes for the Health Board. The ideal candidate will have a law degree, knowledge of relevant procedures and guidelines, and experience in an administrative or customer service environment. Excellent leadership skills, the ability to develop working relations with colleagues and external agencies, and a high degree of autonomy are also essential.



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