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Administrative Support Specialist

1 month ago

Neath, Neath Port Talbot, United Kingdom Vacancy ID: 5568 Full time

We are seeking a highly organized and customer-focused individual to join our team as an Administrative Support Specialist. As part of the operations team, you will play a vital role in ensuring the efficient running of our office and helping to process mortgage and insurance cases from application to completion.

Key Responsibilities:

  • Provide administrative support to the operations team
  • Input data onto our tracking system
  • Complete and send out client paperwork
  • Manage client cases and track their progress
  • Manage daily tasks for the office and staff
  • Check and upload client documents
  • Liaise with solicitors to assist with case progress
  • Monitor, prioritize, and respond to emails
  • Generate, send, and receive invoices
  • Communicate effectively with clients and stakeholders, ensuring all queries are answered in a timely and professional manner
  • Organize events, including designing and ordering merchandise and resources
  • Represent Remoo Mortgages at networking events
  • Manage customer experience, ensuring clients are satisfied, and create a customer journey map to gain client reviews
  • Review and improve processing systems

About You:

We are looking for someone who embodies a friendly and approachable manner, contributing to a positive workplace culture that values interaction and collaboration. The ideal candidate will be passionate about delivering excellent customer service, have excellent communication skills, be highly organized, able to prioritize tasks, and use their initiative to work efficiently and independently.

Requirements:

  • Experience working in a business environment
  • Excellent organization skills with the ability to prioritize tasks and work independently
  • Strong attention to detail and accuracy, maintaining records in an efficient manner
  • Excellent communication and interpersonal skills, building effective relationships with clients and co-workers
  • Ability to work as part of a team, with a flexible and proactive approach to problem-solving

Payscale: £18,000 - £22,000 per annum (dependent on experience)

Vacancy ID: 5568