Service Assistant

3 days ago


Grantham, Lincolnshire, United Kingdom National Trust Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Service Assistant - Customer Experience. As a key member of our Visitor Operations and Experiences department, you will be responsible for providing exceptional customer service to our visitors, ensuring they have a memorable and enjoyable experience at Belton.

Key Responsibilities

  • Provide a warm and welcoming experience to all visitors, responding to their queries and ensuring they have access to everything they need for their visit.
  • Support the delivery of events and activities throughout the year, working closely with the Visitor Welcome Team to promote our events, offers, and products.
  • Deliver high standards of presentation at the property, ensuring all communications with visitors are clear and consistent.
  • Work collaboratively with the team to grow member support and promote the benefits of actively supporting the National Trust.

What We're Looking For

  • A customer-focused individual with a positive attitude and excellent communication skills.
  • A team player who can work on their own initiative and adapt to changing situations.
  • Someone who is well-organized, flexible, and willing to learn new skills.

The Benefits

  • Substantial pension scheme of up to 10% basic salary.
  • Free entry to National Trust places for you, a guest, and your children (under 18).
  • Rental deposit loan scheme.
  • Season ticket loan.
  • EV car lease scheme.
  • Perks at work discounts, including gym memberships, shopping discount codes, and cinema discounts.
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible.
  • Employee assistance programme.
  • Free parking at most Trust places.


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