Customer Service Ambassador
6 days ago
About the Role
We're looking for a skilled and customer-focused individual to join our team as a Station Customer Service Assistant. As a key member of our station team, you'll be responsible for providing exceptional customer service and ensuring a smooth and safe experience for our passengers.
Key Responsibilities
- Provide warm and welcoming service to customers, ensuring their needs are met and exceeded.
- Assist with the safe and punctual dispatch of trains, working closely with dispatchers and other station staff.
- Help customers on and off the train, assisting with luggage and providing support to passengers with disabilities.
- Communicate effectively with customers, colleagues, and other stakeholders, using clear and concise language.
- Work safely and in accordance with company rules and regulations, prioritizing the well-being of customers and colleagues.
Requirements
- Proven customer service experience, with a strong track record of providing personalized and memorable service.
- Excellent interpersonal skills, with the ability to communicate effectively in challenging situations.
- Ability to work safely and in accordance with rules and regulations.
- Flexibility to work a variety of shifts, including early mornings, late evenings, and weekends.
- Passion for delivering exceptional customer service and a commitment to ensuring a positive experience for all passengers.
What We Offer
As a Station Customer Service Assistant with London North Eastern Railway (LNER), you'll have the opportunity to work in a dynamic and customer-focused environment, with a range of benefits and opportunities for growth and development.
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