Customer Service Representative

5 days ago


Grantham, Lincolnshire, United Kingdom WH Smith Retail Holdings Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in one of our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, helping them with their everyday needs and ensuring they have a positive experience in our store.

Key Responsibilities
  • Customer Service: Deliver an exceptional customer service experience to all customers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Queue Management: Manage queues effectively, ensuring that customers can access the services they need quickly and efficiently.
  • Teamwork: Work collaboratively with colleagues to achieve sales targets and provide a high level of customer service.
  • Adaptability: Be flexible and adaptable to meet the changing needs of the store and our customers.
What We Offer

We offer a range of benefits to our employees, including a competitive salary, pension scheme, paid annual leave, and employee discounts. We also offer a range of deals from retail partners that will help you save money and make memories.

About Us

WHSmith have been a part of the high street for over 230 years, providing a range of services to our customers. We are proud to be an inclusive employer, welcoming colleagues from diverse backgrounds and providing a supportive and inclusive work environment.



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