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Customer Service Representative at the Station

3 months ago

Grantham, Lincolnshire, United Kingdom London North Eastern Railway (LNER) Full time

Position Overview: Station Customer Service Assistant

Are you dedicated to delivering outstanding customer experiences? Do you excel in a vibrant and ever-changing work atmosphere? If this resonates with you, this role may be an excellent fit.

Key Responsibilities:

  • Greet passengers warmly, ensuring a pleasant start or conclusion to their travel experience.
  • Safely manage the timely dispatch of trains.
  • Provide assistance to travelers with diverse requirements, including mobility aid and baggage support.
  • Engage in clear communication with customers and team members, both face-to-face and via public address announcements.

Candidate Profile:

  • Demonstrated expertise in customer service with an emphasis on tailored assistance.
  • Capacity to adhere to safety protocols and regulations.
  • Willingness to accommodate flexible scheduling, including early mornings, late nights, and weekends.
  • Successful completion of standard industry psychometric evaluations and a safety-critical medical assessment.

If you are looking to build a fulfilling career with LNER, we encourage you to consider this opportunity.