Station Customer Service Representative

1 month ago


Grantham, Lincolnshire, United Kingdom London North Eastern Railway (LNER) Full time

We're changing the face of rail travel, and we're looking for people who can help us deliver this vision.

As a Station Customer Service Assistant, you'll be the first or last point of contact for our customers, providing a warm and welcoming experience.

You'll need to be comfortable working in an operational environment, prioritizing effectively, and focusing on attention to detail to ensure the safe and punctual dispatch of trains.

Along with dispatching trains, you'll help our customers on and off the train, assisting those with disabilities and helping with luggage.

Communication is key in this role, and you'll be liaising with fellow dispatchers and making announcements on the public address system.

To be successful, you'll need:

  • Strong customer service experience and interpersonal skills
  • Ability to work safely and follow rules and regulations
  • Flexibility to work a variety of shifts, including early mornings, evenings, and weekends
  • Pass industry-standard psychometric testing and a safety-critical medical

We're looking for ambitious people from all backgrounds to join our team at LNER. If you're passionate about delivering great customer service and working in a fast-paced environment, we'd love to hear from you.



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