Customer Service Representative

2 weeks ago


Grantham, Lincolnshire, United Kingdom NRS Healthcare Full time
Job Summary:

We are seeking a skilled Customer Service Advisor to join our team at NRS Healthcare. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate delivery of equipment.

Key Responsibilities:

* Answer and deal professionally with incoming phone calls from occupational therapists and clients
* Make outgoing phone calls to clients to arrange delivery or collection of equipment
* Process and file all driver paperwork when returned to the depot
* Ensure all trained policies and procedures are followed correctly and accurately

What We Offer:

* Competitive salary and benefits
* Career progression opportunities & training
* Pension scheme
* Enhanced holiday of 33 days per year (including bank holidays)
* Participation in our employee recognition scheme and recommend a friend scheme
* Entitlement to Employee Assistance Programme and Bike to Work scheme
* Access to exclusive employee discounts and savings

Requirements:

* Positive can-do attitude
* Excellent customer service skills, friendly and approachable
* Good communication skill, resilience, flexibility, and an empathetic nature

NRS Healthcare:

We are the UK's leading provider of Community Equipment Services, delivering complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, helping prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most.

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