Customer Service Representative

4 weeks ago


Grantham, Lincolnshire, United Kingdom NRS Healthcare Full time

Job Title: Customer Service Advisor

Job Summary:

NRS Healthcare is seeking a Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients and stakeholders.

Key Responsibilities:

  • Answer and deal professionally with incoming phone calls from occupational therapists and clients
  • Make outgoing phone calls to clients to arrange delivery or collection of equipment, and record all information accurately on the booking system
  • Ensure all trained policies and procedures are followed correctly and accurately
  • Process and file all driver paperwork when returned to the depot

Requirements:

  • A positive can-do attitude
  • Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable
  • Good communication skill, resilience, flexibility, and an empathetic nature

What We Offer:

  • A competitive salary and benefits package
  • Career progression opportunities and training
  • A pension scheme
  • Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays)
  • Participation in our employee recognition scheme and recommend a friend scheme
  • Entitlement to Employee Assistance Programme and Bike to Work scheme
  • Access to exclusive employee discounts and savings in gym & wellness discounts

NRS Healthcare is an Equal Opportunities Employer:

We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Under the Immigration, Asylum and Nationality Act 2006:

Prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.

This position will be subject to a basic Disclosures and Barring Service Check:



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