Customer Service Representative

3 weeks ago


Grantham, Lincolnshire, United Kingdom Travelex Full time

Customer Service Representative - Foreign Exchange Specialist

About the Role

We are seeking a highly skilled Customer Service Representative to join our team as a Foreign Exchange Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers in their foreign exchange needs.

Key Responsibilities

  • Nurture and form relationships with customers to gain a better understanding of their travel and currency requirements.
  • Establish yourself as a trusted advisor, providing support and advice on great Travelex products and services.
  • Engage with customers to process all foreign exchange transactions accurately and efficiently.
  • Deliver on key performance goals both procedural, operational and customer focused.
  • Utilise your keen eye for detail to process daily online FX requests and deliveries.
  • Implement best practice legal and regulatory standards and adhere to Travelex compliance procedures.

Requirements

  • Numerically proficient - You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and converting vast amounts of currency regularly daily.
  • Great communicator – You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.



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