Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for engaging with clients to understand their personal and financial circumstances, providing advice on debt solutions, and creating sustainable budgets.
Key Responsibilities
- Provide exceptional customer service to clients via telephone, email, and live chat
- Assess client financial situations and provide tailored advice on debt solutions
- Work closely with clients to create and implement sustainable budgets
- Maintain accurate records of client interactions and progress
- Collaborate with internal teams to ensure seamless service delivery
What We Offer
As a valued member of our team, you will receive comprehensive training, competitive compensation, and opportunities for career growth and development. You will also have access to a range of employee benefits, including free on-site parking, cycle-to-work scheme, and a 24/7 Employee Assistance Programme.
Requirements
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Experience in customer service or a related field
- Knowledge of financial services and debt management
Why Join Us?
At Totemic, we pride ourselves on our commitment to customer care and positive work environment. Our team is passionate about making a positive difference in people's lives, and we are seeking like-minded individuals to join us on this journey.
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