Customer Service Representative

3 weeks ago


Grantham, Lincolnshire, United Kingdom Travelex Full time

Role Summary


We are seeking an experienced Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers in regards to their foreign exchange needs.



Key Responsibilities



  • Nurture and form relationships with customers to gain a better understanding of their travel and currency requirements.
  • Establish yourself as a trusted advisor and provide support and advice on our products and services.
  • Process all foreign exchange transactions accurately and efficiently.
  • Deliver on key performance goals both procedural, operational and customer focused.
  • Utilise your keen eye for detail to process daily online FX requests and deliveries.
  • Implement best practice legal and regulatory standards and adhere to our compliance procedures.


Requirements



  • Numerically proficient with a firm grasp of numbers.
  • Great communicator with a natural ability to talk and build relationships with people.
  • Desire to succeed and make a difference in the workplace.


About Travelex


We are one of the market leading specialist providers of foreign exchange. Our mission is to simplify our customers' access to international money, however and whenever. We value diversity at our company and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.




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