Customer Service Representative

4 weeks ago


Grantham, Lincolnshire, United Kingdom London North Eastern Railway (LNER) Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our station team, you will be responsible for providing exceptional customer service to our passengers, ensuring their journey with us is safe, enjoyable, and memorable.

Key Responsibilities:

  • Provide a warm and welcoming service to customers, responding to their queries and resolving any issues in a professional and courteous manner.
  • Assist customers with their journey, providing information and guidance on train times, fares, and other travel-related matters.
  • Work collaboratively with colleagues to ensure the smooth operation of the station, maintaining a safe and clean environment for customers.
  • Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date with company policies and procedures.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Proven customer service experience, with a strong track record of providing high-quality service in a fast-paced environment.
  • Ability to work safely, following company rules and regulations, and maintaining a clean and safe working environment.
  • Flexibility to work a variety of shifts, including early mornings, late evenings, and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.
  • The opportunity to work for a leading railway company, making a positive impact on the lives of our customers.


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