Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our station team, you will be responsible for providing exceptional customer service to our passengers, ensuring their journey with us is safe, enjoyable, and memorable.
Key Responsibilities:
- Provide a warm and welcoming service to customers, responding to their queries and resolving any issues in a professional and courteous manner.
- Assist customers with their journey, providing information and guidance on train times, fares, and other travel-related matters.
- Work collaboratively with colleagues to ensure the smooth operation of the station, maintaining a safe and clean environment for customers.
- Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date with company policies and procedures.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Proven customer service experience, with a strong track record of providing high-quality service in a fast-paced environment.
- Ability to work safely, following company rules and regulations, and maintaining a clean and safe working environment.
- Flexibility to work a variety of shifts, including early mornings, late evenings, and weekends.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A supportive and collaborative team environment.
- The opportunity to work for a leading railway company, making a positive impact on the lives of our customers.
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