Station Customer Service Representative

5 days ago


Grantham, Lincolnshire, United Kingdom London North Eastern Railway (LNER) Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Station Customer Service Assistant. As a key member of our station team, you will be responsible for providing exceptional customer service and ensuring a smooth and safe customer experience.

Key Responsibilities

  • Provide warm and welcoming service to customers, ensuring a positive first and last impression of our station.
  • Assist customers with their queries and concerns, providing solutions and alternatives when necessary.
  • Work collaboratively with colleagues to ensure seamless customer service delivery.
  • Contribute to the safe and punctual dispatch of trains, adhering to safety protocols and procedures.
  • Assist customers with their luggage and mobility needs, providing support and assistance as required.

Requirements

  • Proven customer service experience, with a strong track record of delivering exceptional customer experiences.
  • Excellent interpersonal and communication skills, with the ability to communicate effectively with customers and colleagues.
  • Ability to work safely and in accordance with rules and regulations.
  • Flexibility to work a variety of shifts, including early mornings, late evenings, and weekends.
  • Ability to pass industry-standard psychometric testing and a safety-critical medical.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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