Customer Service Ambassador

5 days ago


Grantham, Lincolnshire, United Kingdom London North Eastern Railway (LNER) Full time

About the Role

We're looking for a skilled and customer-focused individual to join our team as a Station Customer Service Assistant. As a key member of our station team, you'll be responsible for providing exceptional customer service and ensuring a smooth and safe experience for our passengers.

Key Responsibilities

  • Provide warm and welcoming service to customers, ensuring their needs are met and exceeded.
  • Assist with the safe and punctual dispatch of trains, working closely with dispatchers and other station staff.
  • Help customers on and off the train, assisting with luggage and providing support to passengers with disabilities.
  • Communicate effectively with customers, colleagues, and other stakeholders, using clear and concise language.
  • Work safely and in accordance with company rules and regulations, prioritizing the well-being of customers and colleagues.

Requirements

  • Proven customer service experience, with a strong track record of providing personalized and memorable service.
  • Excellent interpersonal skills, with the ability to communicate effectively in challenging situations.
  • Ability to work safely and in accordance with rules and regulations.
  • Flexibility to work a variety of shifts, including early mornings, late evenings, and weekends.
  • Passion for delivering exceptional customer service and a commitment to ensuring a positive experience for all passengers.

What We Offer

As a Station Customer Service Assistant with London North Eastern Railway (LNER), you'll have the opportunity to work in a dynamic and customer-focused environment, with a range of benefits and opportunities for growth and development.


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