Station Customer Service Representative
6 days ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Station Customer Service Assistant. As a key member of our station team, you will be responsible for providing exceptional customer service and ensuring a smooth and safe customer experience.
Key Responsibilities
- Provide warm and welcoming service to customers, ensuring a positive first and last impression of our station.
- Assist customers with their queries and concerns, providing solutions and alternatives when necessary.
- Work collaboratively with colleagues to ensure seamless customer service delivery.
- Contribute to the safe and punctual dispatch of trains, adhering to safety protocols and procedures.
- Assist customers with their luggage and mobility needs, providing support and assistance as required.
Requirements
- Proven customer service experience, with a strong track record of delivering exceptional customer experiences.
- Excellent interpersonal and communication skills, with the ability to communicate effectively with customers and colleagues.
- Ability to work safely and in accordance with rules and regulations.
- Flexibility to work a variety of shifts, including early mornings, late evenings, and weekends.
- Ability to pass industry-standard psychometric testing and a safety-critical medical.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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