Customer Service Representative
1 week ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Belton Woods Hotel, Spa & Golf Resort. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming experience for all visitors.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their queries and resolving any issues in a friendly and professional manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments.
- Process payments and handle administrative tasks.
- Work collaboratively with the hotel team to ensure seamless guest experiences.
Requirements
- Passion for delivering outstanding customer service.
- Experience working in a customer-facing role.
- Conflict resolution skills.
- Ability to work under pressure and multitask.
- Strong time management and organizational skills.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to our Employee Assistance Program – Hospitality Action.
- A refer-a-friend scheme.
- Free parking.
About Us
Belton Woods Hotel, Spa & Golf Resort is a 4-star hotel located in a beautiful woodland setting, offering a range of amenities including a golf complex, spa, and dining options. We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all.
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