Technical Service Desk Lead
4 days ago
In Technology Group Limited is seeking an experienced IT professional to lead our service desk team as Technical Service Desk Lead. Based in Telford, UK, this role offers a competitive salary up to £45,000 per annum.
About the Role- As a seasoned IT manager, you will oversee the day-to-day operations of the helpdesk team, ensuring seamless client satisfaction and high performance metrics.
- You will set and maintain Service Level Agreements (SLAs) to guarantee timely issue resolution and system uptime.
- Your expert guidance and support will serve as the escalation point for complex technical issues.
This role requires proven experience managing an IT helpdesk, preferably in a Managed Service Provider (MSP) environment. You will possess natural leadership skills, with a talent for mentoring and motivating teams to excel.
What We OfferA competitive salary up to £45,000 per annum, making it an attractive opportunity for skilled IT professionals.
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