IT Service Desk Professional

5 days ago


Telford, Telford and Wrekin, United Kingdom Protolabs Full time

We are seeking an experienced IT Service Desk Professional to join our team at Protolabs. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong technical background.

About the Job

You will be working closely with our IT team to resolve technical issues, respond to phone calls, emails, and online requests for technical support. Your responsibilities will include creating accounts, providing first-tier level remote support, partnering with other team members on larger projects, mentoring and acting as an escalation point for EMEA Service Desk team members, and conducting department training for new team members.

Key Responsibilities
  • Resolve IT Helpdesk tickets as they come in or triage/escalate them to the proper department.
  • Handle account creations and first-tier level remote support.
  • Partner with other team members on larger projects.
  • Mentor and act as an escalation point for EMEA Service Desk team members.
  • Conduct department training for new team members.
What We Offer
  • A competitive estimated salary: $65,000 - $85,000 per year.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.


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