IT Operations Lead

3 weeks ago


Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time

Job Summary:

We are recruiting for an experienced Helpdesk Manager to lead our service desk team and drive excellence in client satisfaction. As a seasoned IT professional, you will oversee the daily operations of the helpdesk team, ensure efficient resolution of technical issues, and implement best practices to enhance service quality.

Key Accountabilities:

  1. Leading the helpdesk team to achieve high levels of client satisfaction
  2. Maintaining SLAs to ensure timely resolution of technical issues
  3. Analyzing performance metrics to identify areas for improvement
  4. Implementing process improvements to enhance efficiency and service quality

Requirements:

For this role, we are looking for a natural leader with strong mentoring and motivating skills, excellent communication skills, and a deep understanding of IT service management principles, including ticketing systems and SLA management.

Salary and Benefits:

The salary for this position is approximately £45,000 per annum, and we offer a comprehensive benefits package that reflects our commitment to supporting the well-being of our employees.


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