IT Operations Lead
3 weeks ago
Job Summary:
We are recruiting for an experienced Helpdesk Manager to lead our service desk team and drive excellence in client satisfaction. As a seasoned IT professional, you will oversee the daily operations of the helpdesk team, ensure efficient resolution of technical issues, and implement best practices to enhance service quality.
Key Accountabilities:
- Leading the helpdesk team to achieve high levels of client satisfaction
- Maintaining SLAs to ensure timely resolution of technical issues
- Analyzing performance metrics to identify areas for improvement
- Implementing process improvements to enhance efficiency and service quality
Requirements:
For this role, we are looking for a natural leader with strong mentoring and motivating skills, excellent communication skills, and a deep understanding of IT service management principles, including ticketing systems and SLA management.
Salary and Benefits:
The salary for this position is approximately £45,000 per annum, and we offer a comprehensive benefits package that reflects our commitment to supporting the well-being of our employees.
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