Technical Service Delivery Lead

4 days ago


Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time
Leadership Opportunity

We are recruiting for an experienced Helpdesk Manager to take charge of our service desk team in Telford, UK. This is a leadership opportunity for a tech-savvy individual with a knack for delivering exceptional customer service.

The successful candidate will have solid experience managing an IT helpdesk, preferably in an MSP environment. They will be a natural leader, skilled at mentoring and motivating teams to perform at their best.

Key responsibilities include leading and managing a team of talented helpdesk technicians, ensuring smooth day-to-day operations. The ideal candidate will also be responsible for setting and maintaining SLAs to keep clients happy and systems running flawlessly.

Salary: Up to £45,000 per annum.



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