Service Desk Manager Position

4 days ago


Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time
Job Description

As a Technical Service Delivery Lead, you will be responsible for driving process improvement and implementing best practices to enhance efficiency and service quality. You will analyze performance metrics to keep the team on track and identify areas for improvement.

You will lead and manage a team of talented helpdesk technicians, ensuring smooth day-to-day operations. Setting and maintaining SLAs to keep clients happy and systems running flawlessly is crucial for this role.

A strong background in ticketing systems, SLA management, and helpdesk workflows is necessary for this position. Exceptional communication skills are also required, as you will need to communicate technical information to non-technical stakeholders.

Estimated Salary: £40,500 - £50,000 per annum.


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