Service Desk Director

5 days ago


Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time
About the Role

This is an exciting opportunity for a seasoned IT professional to take on the challenge of leading our service desk team at In Technology Group Limited. As a Service Desk Director, you will be responsible for driving business growth through exceptional customer service, ensuring that all stakeholders receive timely and effective support.

Key Responsibilities:
  • Designing and implementing effective processes to ensure seamless customer interactions
  • Overseeing the performance of the service desk team to meet or exceed targets
  • Identifying opportunities for growth and development within the team
Requirements:
  • Demonstrated experience in a senior IT management role
  • Exceptional leadership and communication skills
  • Strong analytical and problem-solving abilities
Our Benefits:
  • A highly competitive salary package up to £45,000 per annum
  • The chance to work with a dynamic and forward-thinking organization


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