Customer Service Team Lead

3 days ago


Ashford, Kent, United Kingdom Tesco Partners Full time

Job Summary: We are seeking a dedicated and customer-focused Shift Leader to join our team at Tesco Partners. As a Shift Leader, you will be responsible for leading the store team, managing store operations, and delivering exceptional customer service.

Key Performance Indicators:

  • Deliver high-quality customer service, resulting in increased customer satisfaction ratings
  • Manage the store team effectively, ensuring efficient workflows and high-quality service
  • Meet or exceed sales targets, contributing to the growth of the store
  • Maintain a clean and organized store environment, adhering to company standards

Requirements:

  • A minimum of 1 year's experience in retail or customer-facing roles
  • Excellent leadership and management skills
  • Able to work effectively in a fast-paced environment
  • Prior experience in staff supervision and coaching

Benefits Package:

  • A competitive rate of pay, starting from £14 per hour
  • Holiday entitlement increasing to 22 days after 12 months, plus Bank holidays
  • Discounts on Tesco products, including 10% off and 15% at pay day weekends
  • Access to free wellbeing services, including resources for mind, body, and life
],

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